Refund policy

Return and Refund Policy Summary

Last Updated: November 12, 2024

This Return and Refund Policy outlines how Nordcom Sweeds AB (“we,” “us,” “our”) handles returns, exchanges, and refunds for products purchased through www.sweedscandy.com (the “Site”). Please read this policy carefully.

Returns

We accept returns on eligible products within 30 days of the delivery date. To qualify for a return, items must be:

• Unopened and unused

• In their original packaging

• In the same condition as when received

To initiate a return, contact our customer service team with your order details and reason for return.

Non-Returnable Items

Certain items are ineligible for return, including:

• Perishable goods (e.g., certain candies or seasonal items)

• Discounted or final sale items

• Gift cards or other non-tangible items

Exchanges

If you receive a damaged or defective product, contact us within 7 days of receipt to request an exchange or replacement. We will provide instructions on how to return the item if an exchange is approved.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund:

• Approved refunds will be processed to your original payment method within 10 business days.

• Shipping costs are non-refundable unless the return is due to our error or a defective product.

Shipping for Returns

Customers are responsible for covering return shipping costs, unless:

• The item was received damaged, defective, or incorrect.

In such cases, we will cover return shipping and provide instructions.

Contact Us

For return requests or questions, contact us through our contact page here: CONTACT: